Refund and Returns Policy

Shipping, Returns & Client Care

1. Shipping
   All orders are carefully prepared and shipped from the Netherlands. We use tracked delivery services for every order. Delivery times vary depending on your location. Once your order is dispatched, you will receive tracking information by email. Need express shipping? Contact us before placing your order at designsferrer@mail.com. Express options may be available depending on your location.
2. Customs & International Orders
   Orders shipped outside the European Union may be subject to customs duties, VAT or import taxes. These charges are the responsibility of the customer. Customs processing times vary and are beyond our control. If a parcel is returned due to unpaid duties or refused delivery, a refund will be issued minus the original shipping costs.
3. Delivered Packages
   All parcels are shipped with tracking. Once a shipment is marked as delivered by the courier, Ferrer cannot issue automatic refunds. If you have not received your parcel, please contact us. We will help you reach the carrier and open an investigation if needed.
4. Lost Shipments
   If a parcel is officially confirmed lost by the carrier, we will offer a replacement or full refund once the investigation is completed.

Returns & Right of Withdrawal (EU Customers)

EU customers have the right to withdraw from their purchase within 14 days of receiving their order. This is in accordance with European consumer protection law. To initiate a return, contact us within 14 days of delivery at hello@ferrerdesigns.com. Returned items must meet the following conditions: – Unworn and unused – In original condition – Returned in original packaging Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect. Refunds are processed once the returned item has been received and inspected.

Hygiene & Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or worn.

For hygiene and safety reasons, the following items cannot be returned once opened or worn:

• Earrings
• Pierced jewelry

This is in accordance with EU consumer protection regulations regarding sealed goods unsuitable for return due to hygiene reasons.

If your item arrives damaged or defective, contact us within 48 hours of delivery with clear photos. We will assist you promptly.

Product Care & Materials

Our jewelry is crafted in gold plated finishes, stainless steel and natural pearls

All pieces are:

• Hypoallergenic
• Tarnish-resistant with proper care
• Gold-plated finish (not solid gold)

Every Ferrer piece includes a care guide and a small polishing cloth. With proper care, your jewelry will remain beautiful over time.

Client Support

We are committed to offering transparent communication and exceptional customer service.

For any questions before or after your purchase, please contact: hello@ferrerdesigns.com